Frequently Asked Questions

Our Mission: To offer affordable talking and practical therapies to individuals/couples/groups wishing to clarify the options and achieve their preferred action/change or development support. To allow clients space to freely explore their past, share their experiences, to encourage them to work on issues in their current life, for a promising, more fulfilled and enriched future. Our motto is to carefully use the right words, said at the right time, in the right place, to the right person, in the right way and for the right purpose as....'a word fitly spoken in due season, is like apples of gold in settings of silver...' (Prov. 25:11)
All counsellors are competent, well-trained and fully qualified professionals, who are part of this promising practice. The counselling services provided by Cymoedd Counselling and Therapy , are conducted under the close supervision of qualified supervisors on a monthly basis, as required by the BACP. Our counsellors are available by appointment only and can be contacted, via the numbers shown or via email, as shown on our web site. You can contact us to book an initial 1/2 hr assessment and subsequent counselling sessions.
Yes, we will endeavour to talk to you for an initial review of up to 20 Minutes and then see you as soon as possible, for an initial 1/2 hr assessment. Once this has been established a course of sessions will be agreed to carry out your counselling therapy.
Cymoedd counselling service does not allow discussion on sex therapy and murder and crime as these are not our area of speciality. See areas of speciality on the homepage.
We would prefer that mobile phones not be used during sessions, but should be turned off. In case of an emergency, please discuss with your counsellor and prior to the commencement of the session put the phone on silent / vibration setting.
If there is anything you are not sure about, please do not hesitate to ask questions or to let the counsellor know. Should you wish to make a complaint about the service you have been offered, please discuss the issue with your Counsellor. A copy of our complaints procedure is available on our website:- www.cymoeddcounsellingandtherapy.co.uk/complaints
We accept payment using your debit or credit card. Please be aware that a 1.5% transaction fee is payable by clients opting to pay by credit card. We do not accept payment via American Express. Payment by cash is only accepted if this is agreed between you and your counsellor, for face-to-face counselling. Further payment arrangements will be given on the day of your initial assessment.
The Counsellor is professionally equipped with a multicultural approach, to work with the clients of different cultural backgrounds. His/her unique history and culture is taken into account, using multicultural knowledge, understanding, and skills to help the client manage and cope with his/her presenting issues, from the client’s cultural standpoint. The client is accepted and his/her world is seen from his/her perspective and frame of reference. The Counsellor works in collaboration with the client to achieve his/her goal(s), through the therapeutic process.
Counselling fees are reasonably priced and you can contact us for more information. However, during the initial 1/2 hr assessment, based on your income and circumstances, an agreement can be made between you and your Counsellor, for you to pay only what you can realistically afford, for each consecutive session.
Home visit counselling therapy is available for those who are unable to travel outside their homes, especially for the elderly or those with physical or medical disability. As part of our diverse counselling service, this unique service is provided for those individuals facing challenging personal circumstances in their lives. It is tailored to include people who are incapable of leaving their homes or who may feel ostracised or isolated from counselling services, which could assist in helping and supporting them. During your initial ½ hr session, an agreement can be made, between you and your counsellor to conduct your counselling therapy at home (short-term or long term). Your counselling therapy will last for a duration of 50 minutes per session. Additionally a 20% discount will be offered for a block of 5 or 10 sessions.
If you have further questions that are not listed above, please do not hesitate to contact us either by phone or email. ……………….We look forward to hearing from you.
Cymoedd Counselling offer services for a range of issues you may be experiencing. Our counsellors provide therapy based on all major approaches:
  • Person Centred
  • Humanistic
  • Gestalt
  • Psychodynamic
  • Cognitive Behavioural or
  • Integrative ( Incorporating Transactional analysis)
Not every approach works so we respectfully recommend a brief no obligation review of our services to decide what would be best for you.
It is a cornerstone of our philosophy that all work undertaken together between counsellor and client remains confidential. Counsellors reserve the right to break confidentiality in the following circumstances:
  • As part of our personal development all counsellors attend supervision. The counsellor attends regular supervision sessions to ensure ethical and effective practice, this may include discuss client work with their supervisor. However, to ensure confidentiality and your anonymity, if you are identified it will only be by using a code number.
  • If the information you provide involves an immediate threat to your own life or health, or to someone else. The Counsellor reserves the right to report the information to your GP, the police, or the emergency services. However, before taking this course of action, this will be discussed with you first.
We adhere to the BACP ethical framework of good practice. These standards and guidelines are available at www.bacp.co.uk.
We conduct and recommend face-to-face counselling in a safe and comfortable environment; alternatively video call (Google), phone and online chat counselling sessions are also available. Each session will last 50 minutes, once a week, over a negotiated and agreed period between the client and counsellor and will start and end on time. You will be allotted your own confidential space to share without interruptions.
Boundaries are secure measures, put in place to adhere by, for safe practice, which protect both client and counsellor, while they work together. These boundaries are discussed and agreed between client and counsellor during the initial assessment, before the therapy commences. The counselling relationship between counsellor and client will remain professional at all times. There will be no physical contact (face-to-face) or inappropriate interactions between counsellor and client during, or after sessions. If at any time the counsellor feels that you could benefit from a referral, you will be offered to see a specific professional, according to your need(s), who will offer you more prolonged and in-depth help.
The Counsellor aims to provide a trustworthy and confidential opportunity for you to explore your thoughts and feelings in a safe, secure and confidential environment. Your needs come first and therefore you will be helped through this process without judgement or giving advice. The Counsellor will support you in working toward self-awareness and promoting change, helping promote clarity of thought and positive decisions. You are responsible for yourself and your own reactions and you have the freedom of choice. You will be allowed to work through things in your own time and space, but if mistakes are made, you will be helped to explore and work them through. You may be given homework, when working with a CBT Approach (for example), where you may be given a handout or where you may be given specific tasks and exercises to do at home. You may be expected to perform the tasks and exercises; in order that these may help you manage and improve your situation.